Its the difficult customers we should like the most. They give you the opportunity to flex your muscles and bring out the super human strengths in you and team. For that matter, tough situations present the same opportunities to identify the champions in you and team. It may not be the best way to realize that your process has a problem but hey if you can take up the challenge and fix it.. you will have a more efficient process in hand! and get all the credit for fixing a broken system.
There’s nothing better than turning around a difficult, dissatisfied customer into a satisfied one. So, next time you have a sticky customer situation dont panic, just take a deep breath and be grateful that youve come across one and give it all that you have to make it work for them and then get ready to receive applauds in your praise. Oh! and by the way if it doesnt work out dont be sad, you can still be happy that you gave it your best shot and sharpened your pencil in the process. Dont forget to share your experience with your management and document any lessons learned.
Just Being Human... 